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Be a Part of the Team

Be Part of the Team

Senior Client Services Manager – LA

Office: Los Angeles

Specialty Report: CEO & CD LA 

Operational Report: COO

Role Objectives: Responsible for leading key projects from an account and project management standpoint

  • Client Relationship Management 
  • Account / Project Management
  • Finance / Profitability  
  • Supporting Business Development
  • Production Management 

Client Relationship Management 

  • Be a partner to your clients, understanding their business challenges and needs, creating trust, ensuring they’re receptive to our work
  • Advocate the agency’s point of view and help sell through the work
  • Nurture superior client relationships

Account/Project Management:

  • Lead multiple projects across strategic, creative and marketing deliverables, ensuring a high-quality output that is also on-time, on-budget and within scope
  • Responsible for creating the project plan for your specific accounts with consultation from creative, strategy, operations and then executing on that plan 
  • Work closely/partner with the strategy and creative teammates to achieve account goals
  • Manage expectations — both internally and externally — through regular communication, well defined schedule, check-ins, clearly defined next steps
  • Lead client meetings with clear agendas, next steps, and other action items 
  • Easily manage SOW, account financials, account progress, client information, contact reports, client reports, and other supporting documentation for multiple clients
  • Partner with the operations team on tactical/technical aspects of the work to ensure projects meet deadlines, budgets, contracts and other stated/expected expectations
  • Provide appropriate information to key team members and the operations team to ensure Partner Firms are secured and deadlines can be met 
  • Work directly with CO OP partners and/or Relationship Leads within the agency to provide outstanding client and project management
  • Work closely with the other Account Leads and Operations to manage project resourcing and capacity efficiently and effectively

Business Development 

  • When needed, work closely with the Business Development team on pitches, RFP responses, proposals, opportunities  
  • Identify new business opportunities / carve out future budgets with our current roster of clients 

Production Management

  • Plan and organize production schedules
  • Assess project and resource requirements
  • Source, estimate, negotiate and agree upon scope, budget, talent, materials, locations and timescales with vendors and clients 
  • Oversee production process 

Finance/ Profitability 

  • Update Business Forecast & Harvest Forecast tools for weekly meetings
  • Work with COO, Account Leads and Partners for up to date, accurate and complete hourly resource allocations for entry into Harvest Forecast 
  • Manage project to hit profitability targets/Rec Rev Forecasts 
  • Work closely with the finance department to ensure that invoices are being issued accurately and in accordance with the Service Agreement Invoicing Schedule 
  • Work closely with the COO to make sure projects are running efficiently and COGS are kept within targets 
  • Stay of top of collections, flagging when there is an issue with payment 
  • Keep projects on track from a timing standpoint; delays negatively affect our profitability

Qualifications & Required Skills

  • At least 7+ years experience running multiple projects in branding communications, design, media, advertising or marketing, ideally in an agency setting 
  • Hospitality, Destination, Health & Wellness, Technology, Entertainment or Real Estate experience highly preferred 
  • A willingness to contribute to strategic and creative work throughout the process
  • Excellent interpersonal skills with the ability to engage and influence at all levels 
  • Creative, dynamic, entrepreneurial mind-set who loves to jump in and solve issues 
  • Incredibly organized and prepared with excellent attention to detail
  • A natural leader, comfortable leading meetings, presentations and teams
  • Passionate about great creative work
  • A natural salesperson always looking to bring added value and ideas to the clients and identify new opportunities 
  • Solution oriented, dealing with stressful situations in a calm and professional manner 
  • The perfect balance of left brain organization and right brain strategic creativity
  • Thrive in fast paced and multi-faceted environments
  • Understand, live and breathe branding and marketing
  • We are a proactive, outgoing, friendly, and honest group and are looking for someone who appreciates and shares those attributes
  • You own the Client relationships (and love it!)
  • Ready to have a good laugh and some fun at work
  • Ability to take initiative whilst working remotely
  • Digital & Social Media Marketing skills and knowledge advantageous
  • WordPress CMS knowledge


  • A truly collaborative agency environment
  • Comprehensive medical / dental / vision coverage
  • 401(k) program, with 4% company matching
  • Regular team outings – BBQs, Bowling, shuffle board, (post Covid-19)

To apply contact jobs@coopbrand.co

Winter internship program

The CO OP internship program serves as a platform for the next generation of our industry’s leaders. Sourcing from some of the top universities in the country, we groom raw talent and educate self-starters to be top job candidates in the branding and advertising spheres across multiple departments. We anticipate our interns will gain a deeper understanding of CO OP through a hands-on internship and full immersion in our CO OP process.

Jan 11 – April 12; 13 Weeks


  • To train: Using a thorough on-boarding process as well as a continuous training process through assignments and supportive tasks, interns are groomed to be top candidates for any employment opportunities (advertising or otherwise) to follow. At the halfway point, interns will be given a group project, with assignments given based on your developed skill set, to be completed and presented to the agency by the program’s commencement.
  • To support: After assessing each of the intern’s expertise, we will design the right internship program that both benefits you and CO OP moving forward.
  • To educate: Through weekly sessions with CO OP employees, interns will gain insight into the industry through a variety of perspectives. Sessions will be curated for the first half of the internship, while the second half of the internship will see interns curating the weekly discussions, allowing them to share details most relevant to their experiences and needs.
  • To mentor: CO OP Interns are not just worker bees or students, they are our future colleagues.“The relationships you cultivate, will prepare you for the workplace and further your career development”. We are invested in providing our interns with clear next steps for your individual career paths, allowing them to grow in fruitful and purposeful ways.

Must have qualities

The ideal CO OP intern is:

  • A believer in and understands CO OP philosophy and manifesto
  • Enthusiastic
  • Creative solutions driven
  • Team player
  • Not afraid to be yourself

Why intern at CO OP?

  • An open, collaborative office environment
  • College credit (if applicable) 8 or 12-week program (as confirmed with program administrator)
  • $500 monthly stipend for work lunches
  • Zoom lunches with the interns and staff depending on schedules and days
  • Be a part of day-to-day meetings with all the teams to learn the full scope of the agency and team members


To apply contact intern@coopbrand.co

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